Tier 2 IT Support Specialist
We are looking for a Tier 2 IT Support Specialist to join our team. This position will directly report to the IT Service Desk Manager and is responsible forsupporting our user community as a member of the support desk and periodically help in our new employee Onboarding Command Center (OCC), including:
Provide great technology onboarding experience for our new hires across all businesses.
Offer onboarding guidance and information on training to candidates and hiring managers via phone and email.
Promptly resolve questions and issues that impact completing of the onboarding process.
A bachelor’s degree in management information systems or computer Science preferred
Minimum of 2-3 in a support role; 3 to 5 years preferred.
Information Technology support role in a 3,000+ user environment is required.
Broad, in-depth experience in a Windows environment, VDI, and basic networking skills are required.
Dedication to providing courteous, efficient, and accurate resolution for all support issues is essential.
Excellent written and verbal communication skills are required.
Certifications are a plus
ServiceNow experience is a plus
Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
Opportunity to participate in a Fleet Program
Professional growth and development opportunities
This is a safety-sensitive position
Employee must meet minimum requirements to be eligible for benefits
Where applicable, employee must meet stage specific requirements
We are proud to be an EEO employer
We maintain a drug-free workplace
Category: Information Technology
Position Type: Full-Time
Type of Service: All Divisions