Tier 2 IT Support Specialist

Overview

We are looking for a Tier 2 IT Support Specialist to join our team. This position will directly report to the IT Service Desk Manager and is responsible forsupporting our user community as a member of the support desk and periodically help in our new employee Onboarding Command Center (OCC), including:

• Provide great technology onboarding experience for our new hires across all businesses.

• Offer onboarding guidance and information on training to candidates and hiring managers via phone and email.

• Promptly resolve questions and issues that impact completing of the onboarding process.

About You

• A bachelor’s degree in management information systems or computer Science preferred

• Minimum of 2-3 in a support role; 3 to 5 years preferred.

• Information Technology support role in a 3,000+ user environment is required.

• Broad, in-depth experience in a Windows environment, VDI, and basic networking skills are required.

• Dedication to providing courteous, efficient, and accurate resolution for all support issues is essential.

• Excellent written and verbal communication skills are required.

• Certifications are a plus

• ServiceNow experience is a plus

We Offer

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO

• Opportunity to participate in a Fleet Program

• Competitive Salaries

• Mileage Reimbursement

• Professional growth and development opportunities

Legalese

• This is a safety-sensitive position

• Employee must meet minimum requirements to be eligible for benefits

• Where applicable, employee must meet stage specific requirements

• We are proud to be an EEO employer

• We maintain a drug-free workplace

ReqID: 2023-84660
Category: Information Technology
Position Type: Full-Time
Company: Gentiva
Type of Service: All Divisions