Tier 2 IT Support Specialist

Mooresville, NC
Position Type: Full-Time
Category: Information Technology
Company: Gentiva
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We are looking for a Tier 2 IT Support Specialist to join our team. This position will directly report to the IT Service Desk Manager and is responsible forsupporting our user community as a member of the support desk and periodically help in our new employee Onboarding Command Center (OCC), including:

  • Provide great technology onboarding experience for our new hires across all businesses.

  • Offer onboarding guidance and information on training to candidates and hiring managers via phone and email.

  • Promptly resolve questions and issues that impact completing of the onboarding process.

About You

  • A bachelor’s degree in management information systems or computer Science preferred

  • Minimum of 2-3 in a support role; 3 to 5 years preferred.

  • Information Technology support role in a 3,000+ user environment is required.

  • Broad, in-depth experience in a Windows environment, VDI, and basic networking skills are required.

  • Dedication to providing courteous, efficient, and accurate resolution for all support issues is essential.

  • Excellent written and verbal communication skills are required.

  • Certifications are a plus

  • ServiceNow experience is a plus

We Offer

  • Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO

  • Opportunity to participate in a Fleet Program

  • Competitive Salaries

  • Mileage Reimbursement

  • Professional growth and development opportunities


  • This is a safety-sensitive position

  • Employee must meet minimum requirements to be eligible for benefits

  • Where applicable, employee must meet stage specific requirements

  • We are proud to be an EEO employer

  • We maintain a drug-free workplace

ReqID: 2023-84662
Category: Information Technology
Position Type: Full-Time
Company: Gentiva
Type of Service: All Divisions

Apply Now